FAQs
WalkPro Frequently Asked Questions (FAQs)
What types of products does WalkPro offer?
Welcome to WalkPro, your go-to destination for the latest in fashion and anime apparel in the United Kingdom. At WalkPro, we pride ourselves on offering a diverse range of high-quality products that cater to every style and preference. Whether you're an anime enthusiast looking for the perfect sweatshirt or someone seeking stylish accessories, we've got you covered.
How can I place an order?
Placing an order is easy. Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Bank transfers
- Klarna
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom.
How long will it take to receive my order?
Our standard shipping delivers within 8-10 business days after your order has been processed. You will receive a tracking number once your order has been shipped.
Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 7 days of receiving it, provided the product is in its original condition and unused.
How do I initiate a return or exchange?
To initiate a return or exchange, contact our customer support team within 7 days of receiving your order. Provide your order number and details about the product you wish to return or exchange, and our team will guide you through the process.
Are your products made from high-quality materials?
Absolutely! At WalkPro, we prioritize quality and craftsmanship. Our products are made from premium materials to ensure durability and long-lasting use.
Do you offer international shipping?
Currently, we offer shipping within the United Kingdom. Please check our shipping policy on the website for more details about potential international shipping options in the future.
How can I contact customer support?
You can contact our customer support team via our website. We are here to assist you with any questions or concerns you may have.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. You can select this option at checkout.
How can I stay updated on new arrivals and promotions?
Sign up for our newsletter on the website to receive updates on new arrivals, exclusive promotions, and special offers. Follow us on social media for the latest news and trends.